Hail Response Team has assembled the very best in the industry to provide unparalleled services in Catastrophe Management. Whether you’re a Third-Party Assessor seeking support or a Panel Shop aiming to ‘scale up’ during peak demand, HRT is here to assist.

With over 30 years of international experience working with OEMs, logistics companies, dealership groups, insurance firms, global assessing companies, as well as paint and panel shops, HRT has established a robust reputation for delivering unquestionable quality and leveraging cutting-edge technology.

Our commitment to constant innovation keeps us ahead of the market, offering a comprehensive end-to-end solution for all hail repairs. Recognised for our strong reputation within the industry, it’s no surprise that an increasing number of companies are choosing to partner with Hail Response Team.

Benefits of working with Hail Response Team (HRT)

  • Honesty and Transparency
  • Large scale assessments completed within hours
  • End to end claim management​
  • Consistent pricing in relation to severity​
  • Catastrophe Response Levels (CRLs) Proven model from small regional volumes through to major metropolitan events​
  • Customer experience professionals
  • Client portal – Repair status
  • Single point of contact to manage claim​
  • One stop shop for cycle of claim from allocation to invoiced completion of repair
  • Corporate Social Responsibility – Paperless company
Authorised Insurance Repairs

Lodging your insurance claim with Hail Response Team is a seamless experience, thanks to our collaboration with all insurance providers across Australia and New Zealand. As an Australian-owned and managed company, we stand out as a market leader in the Hail Catastrophe Management industry.

At Hail Response Team, we consistently surpass market expectations through technological innovations and a commitment to genuine customer service. Guided by our strong company culture, we live by our 7 core values, delivering an exceptional service every day.

Our industry-leading team offers an ‘end-to-end’ repair solution for all insurance repairs. From our efficient call center support to our on-the-ground Customer Journey Ambassadors, Hail Response Team provides insurers and customers alike with a single reference point, ensuring a frictionless experience throughout.

What sets us apart is our unique technology and the ability to mobilise operations at scale, making Hail Response Team an industry leader. Yet, it’s our genuine passion for authentic customer service that maintains our position at the forefront of the industry.


Franchise Dealership & OEM Repairs

With an unquestionable quality and a passion for motoring it is no surprise that HRT has become one of the key repairers for Dealership Groups and Logistic Companies across Australia and New Zealand.

Hail Response Team have spent the time understand the Automotive Industry and recognise what common challenges commercial clients experienced post hail event, this has resulted in the creation of our 5 step solution. This process has been recognised internationally with OEM and global logistic companies utilising our service.

Quality is never compromised, we act as if your clients are our own clients, ensuring the highest of standard in everything we deliver. Communication, transparency and trust are key, we approach ever deal as a mutually beneficial partnership. Each commercial partner is appointed their own Commercial Partnership Manger, devised to spend the time understanding your business drivers, targets and ensuring consist and measurable outcomes.

Our Dealership Network Receives 

  • Dealership network – Hail Warning Notifications
  • Dedicated Partnership Manager
  • Expectational communication, consistency  and reliability
  • On the ground within hours of engagement
  • Insurance assessments completed within 24 hours
  • Client Portal – Birds eye view of all your repairs
  • Scalability for fast turnaround time


Paint & Panel Partnerships

Thanks to our sister company, “The Dent Academy,” Hail Response Team has the unique ability to tap into a substantial talent pool comprising highly trained technicians. This advantage often leads Paint and Panel Shops across Australia and New Zealand to utilize our team.

Today, we’ve honed this into a streamlined process, enabling Paint and Panel Shops to scale up and meet the increased demand for Paintless Dent Repair (PDR) following a hail event in their area. The hybrid contracting approach, given the sporadic nature of hail, is gaining popularity globally, and Hail Response Team is leading the way across Australia and New Zealand.

If you’re interested in learning more about scaling up your operations during peak times, [click here]

Paintless Dent Removal

We proudly offer a cutting-edge solution known as Paintless Dent Removal (PDR), a revolutionary technique designed to restore your vehicle’s appearance without compromising its original paint job. PDR stands apart from traditional dent removal methods by eliminating the need for repainting, ensuring a cost-effective and environmentally friendly approach.

Our skilled technicians assess the extent of damage, carefully selecting specialised tools to massage dents from the inside, gradually restoring your vehicle to its pre-damaged condition. This non-invasive process not only preserves your car’s factory finish but also upholds its resale value.

Whether your vehicle has experienced hail damage, door dings, or minor creases, our expertise in PDR allows us to efficiently and effectively address various dent types. At the Hail Response Team, we prioritize speed, cost-effectiveness, and eco-conscious practices, providing you with a timely return to the road while contributing to a greener planet.

Trust us for top-tier PDR services and experience the transformative power of a dent removal process that truly cares for your vehicle.

Windscreen & ADAS

Hail Response Team, a leader in automotive safety solutions, offers a comprehensive range of services to address windscreen damage and Advanced Driver Assistance Systems (ADAS) calibration. Specialising in hail damage repair and storm response, our expert technicians are well-equipped to handle windscreen replacements with precision.

In the realm of ADAS, we recognise the critical role these systems play in vehicle safety. Our state-of-the-art calibration centers ensure seamless recalibration of ADAS features such as Adaptive Cruise Control, Lane Departure Warning, and Autonomous Emergency Braking. Understanding the significance of accurate sensor alignment, we employ both static and dynamic calibration methods, utilizing advanced tools and equipment to guarantee optimal functionality.

Whether your windscreen requires meticulous repair due to hail damage or a complete replacement, our skilled team is committed to restoring your vehicle’s safety and aesthetics. Hail Response Team stands out for its efficiency, expertise, and dedication to delivering top-notch ADAS calibration and windscreen services. Our commitment to safety and customer satisfaction is evident in every step of our process, providing a trustworthy solution for all your automotive needs.

Call Centre

Hail Response Team operates a year-round call centre right here in Brisbane, Australia. Complemented by our cutting-edge online customer portal, our dedicated call centre staff are available 24 hours a day to handle all inbound inquiries, ensuring customers are well-informed at every step of the repair process.

We consider it imperative to have friendly and well-informed consultants available around the clock to assist customers throughout their repair journey.